Support
Need a hand with your order? Find answers below or get in touch with our team.
Frequently asked questions
When will my order arrive?
We ship orders from our Perth warehouse via Australia Post and will let you know when your order is dispatched. Delivery time depends on your destination and the shipping option selected at checkout.
Visit our shipping and returns page for links to Australia Post delivery timeframes and service updates.
Can I collect my order?
Choose Click and Collect when it is available at checkout. Please wait until we let you know your order is ready before coming to collect it.
Collection is from Unit 5 / 34 Hines Road, O'Connor, Western Australia. Check our Visit Us page for opening hours.
My payment went through, but I haven't received confirmation. What should I do?
Return to checkout in the same browser to check your order's status, and check your email's spam or junk folder.
If your payment appears successful but your order is still unconfirmed, please email us before paying again. Include your order number if you have one, the email address used at checkout, and the payment date and amount so we can investigate.
What if a part is missing, incorrect or faulty?
Email [email protected] with your order number and details of the affected parts, including quantities. A photo can help us identify an incorrect or faulty part.
Our team will look into it and help with the next steps.
How do I arrange a return?
Please read our shipping and returns policy, then email us with your order number and the reason for your return so we can help you with the next steps.